Shipping policy

1. Shipping methods and rates:
We offer standard shipping for all orders. The carriers we use depend on your shipping address. Shipping rates are calculated based on the weight of your order and your shipping address.
Express shipping options may be available at an additional cost depending on your location.
2. Processing time:
Orders are generally processed within 1-2 business days after payment confirmation.
During peak seasons or promotional periods, processing times may be slightly longer.
3. Shipping time:
Standard shipping usually takes between 3 and 7 business days within the EU.
Delivery times for orders outside the EU may vary.
4. Order tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information.
You can track your order using the number provided on the carrier’s website.
5. Shipping restrictions:
We currently offer international shipping.
We cannot ship to PO boxes; please provide a valid address.
6. Shipping delays:
Although we make every effort to ensure timely deliveries, unforeseen circumstances such as weather delays or issues with the carrier may cause delays.
We appreciate your patience and understanding in such cases.
7. Shipping charges:
Shipping charges are non-refundable, except in cases where we have made an error in processing or shipping your order.
Any additional shipping charges due to incorrect or incomplete information provided by the customer will be the customer’s responsibility.
8. Changes and cancellations:
Once an order has been placed, changes or cancellations may not be possible.
Please review your order carefully before completing your purchase.
If you need to make a change, contact our customer service team as soon as possible.
9. Returns and exchanges:
Please refer to our Returns and Exchanges Policy for information on how to return or exchange items purchased on our website.
10. Contact us:
If you have any questions or concerns about our shipping policy, contact our customer service team at hello@byartos.com
Note: This shipping policy is subject to change without prior notice.