Refund policy

1. Eligibility:
As our products are perishable food items, we can only accept returns or exchanges in the following cases:
⚬ The product received is damaged or defective.
⚬ An incorrect item was sent.
2. Notification and timeframe:
If you receive a damaged, defective or incorrect item, contact our customer service team within 48 hours of receipt to report the issue.
Return or exchange requests made outside this timeframe may not be accepted.
3. Return or exchange process:
To initiate a return or exchange, contact our customer service team at hello@byartos.com to request a return authorisation.
Once approved, we will provide instructions on how to return the items.
Please ensure that the items you return are unused, unopened and in their original packaging.
4. Refunds or replacements:
For damaged, defective or incorrect products, we offer the following options:
⚬ Refund: We will issue a full refund to your original payment method, including any shipping costs incurred.
⚬ Replacement: We will send a replacement item at no additional cost.
5. Non-returnable items:
For health and safety reasons, we do not accept returns or exchanges of opened or partially used food products.
We do not accept returns of products that have been tampered with or altered after delivery.
6. Shipping costs:
If you return an item due to an error on our part (for example, a damaged, defective or incorrect item), we will cover the return shipping costs.
If you return an item for other reasons, you will be responsible for the shipping costs.
7. Packaging and handling:
Please ensure that returned items are securely packaged to prevent damage during transit.
We recommend using a tracked shipping method and obtaining a tracking number.
8. Contact us:
If you have any questions or concerns about our returns and exchanges policy, contact our customer service team at hello@byartos.com
Note: This returns and exchanges policy is subject to change without prior notice.