Shipping policy

1. Shipping Methods and Rates:

  • We offer standard shipping for all orders. The carriers that we use depend on your shipping address. Shipping rates are calculated based on the weight of your order and your shipping address.
  • Expedited shipping options may be available at an additional cost depending on where in the world you are located.

​2. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • During peak seasons or promotional periods, processing times may be slightly longer.

​3. Shipping Time:

  • Standard shipping typically takes 3-7 business days for delivery within the EU.
  • Delivery times for orders outside the EU may vary.

​4. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track your order using the provided tracking number on the carrier's website.

​5. Shipping Restrictions:

  • We currently offer international shipping.
  • We are unable to ship to P.O. boxes. Please provide a valid street address for delivery.

​6. Shipping Delays:

  • While we make every effort to ensure timely delivery, unforeseen circumstances such as weather delays or carrier issues may cause shipping delays.
  • We appreciate your patience and understanding in such situations.

7. Shipping Charges:

  • Shipping charges are non-refundable, except in cases where we have made an error in processing or shipping your order.
  • Any additional shipping charges incurred due to incorrect or incomplete address information provided by the customer will be the responsibility of the customer.

​8. Order Changes and Cancellations:

  • Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before completing your purchase.
  • If you need to make a change to your order, please contact our customer service team as soon as possible for assistance.

​9. Returns and Exchanges:

  • Please refer to our Returns & Exchanges Policy for information on returning or exchanging items purchased from our website.

​10. Contact Us:

  • If you have any questions or concerns about our shipping policy, please contact our customer service team at hello@byartos.com.

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Note: This shipping policy is subject to change without prior notice.

 

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