Refund policy

1. Eligibility:

  • Due to the nature of our products being perishable food items, we can only accept returns or exchanges in the following cases:
    ⚬The product received is damaged or defective.
    ⚬The wrong item was shipped.

2. Notification and Timing:

  • If you receive a damaged, defective, or incorrect item, please contact our customer service team within 48 hours of receiving your order to report the issue.
  • Requests for returns or exchanges made beyond this timeframe may not be accepted.

3. Return or Exchange Process:

  • To initiate a return or exchange, please contact our customer service team at hello@byartos.com to request a return authorization.
  • Upon approval, we will provide you with instructions on how to return the item(s) to us.
  • Please ensure that the item(s) being returned are unused, unopened, and in their original packaging.

4. Refunds or Replacements:

  • For damaged, defective, or incorrect items, we offer the following options:

    ⚬ Refund: We will issue a full refund to your original form of payment, including any shipping charges incurred.

    ⚬ Replacement: We will ship a replacement item to you at no additional cost.

5. Non-Returnable Items:

  • For health and safety reasons, we cannot accept returns or exchanges on opened or partially used food products.
  • We do not offer returns or exchanges for items that have been tampered with or altered after delivery.

6. Shipping Costs:

  • If you are returning an item due to our error (e.g., damaged, defective, or incorrect item), we will cover the cost of return shipping.
  • If you are returning an item for reasons other than our error, you will be responsible for the return shipping costs.

​7. Packaging and Handling:

  • Please ensure that returned items are securely packaged to prevent damage during transit.
  • We recommend using a traceable shipping method and obtaining a tracking number for your return shipment.

​8. Contact Us:

  • If you have any questions or concerns about our return and exchange policy, please contact our customer service team at hello@byartos.com

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Note: This return and exchange policy is subject to change without prior notice.


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