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STORE POLICY

CUSTOMER CARE

1. Customer Satisfaction:

  • At By Artos, we are committed to providing exceptional customer service and ensuring your satisfaction with our products and services.

  • We strive to exceed your expectations and address any inquiries or concerns promptly and effectively.

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2. Communication Channels:

  • We offer multiple channels for you to reach out to our customer care team, including:

  • Our customer care representatives are available to assist you during business hours in Spain.

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3. Response Time:

  • We aim to respond to all customer inquiries within 24-48 hours of receipt.

  • During peak periods, response times may be slightly longer, but we strive to address all inquiries as quickly as possible.

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4. Knowledgeable Staff:

  • Our customer care team consists of knowledgeable professionals who are well-versed in our products and services.

  • They are equipped to provide you with accurate information, assistance, and guidance to ensure a positive experience.

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5. Personalized Assistance:

  • We understand that each customer's needs may vary, and we are committed to providing personalized assistance to address your specific concerns or requests.

  • Our customer care representatives will work closely with you to find suitable solutions and recommendations tailored to your requirements.

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6. Product Information and Guidance:

  • If you have questions about our products, ingredients, usage instructions, or any other related queries, our customer care team is here to provide you with comprehensive information and guidance.

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7. Feedback and Suggestions:

  • We welcome your feedback, suggestions, and comments about our products, services, or overall shopping experience.

  • Your input helps us continually improve and enhance our offerings to better meet your needs and expectations.

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8. Commitment to Resolution:

  • In the event of any issues or concerns with your order or shopping experience, we are committed to resolving them to your satisfaction.

  • We will work diligently to address any problems and ensure a positive outcome for you.

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9. Confidentiality and Privacy:

  • We respect your privacy and handle all customer inquiries and information with the utmost confidentiality.

  • Your personal information will only be used for the purpose of assisting you with your inquiries or requests.

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10. Contact Us:

  • If you require assistance or have any questions, please don't hesitate to reach out to our customer care team at hello@byartos.com

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Note: This customer care policy is subject to change without prior notice.

PRIVACY POLICY

1. Introduction:

  • This privacy policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.

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2. Information We Collect:

  • We may collect personal information such as your name, email address, shipping address, and payment details when you place an order or register an account with us.

  • We may also collect non-personal information such as your IP address, browser type, and device information for analytical purposes.

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3. Use of Information:

  • We use the information we collect to process your orders, communicate with you about your purchases, and provide customer support services.

  • Your personal information may also be used for marketing purposes, such as sending you promotional offers and newsletters. You have the option to opt-out of receiving marketing communications at any time.

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4. Disclosure of Information:

  • We may disclose your personal information to third-party service providers who assist us in operating our website, processing payments, and delivering orders.

  • We may also disclose your information when required by law or to protect our rights, property, or safety, or that of others.

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5. Data Security:

  • We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

  • However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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6. Cookies:

  • We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.

  • You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

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7. Third-Party Links:

  • Our website may contain links to third-party websites or services that are not operated or controlled by us.

  • This privacy policy applies only to our website, and we are not responsible for the privacy practices of third-party websites.

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8. Children's Privacy:

  • Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

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9. Changes to the Privacy Policy:

  • We reserve the right to update or revise this privacy policy at any time. Any changes will be posted on this page with a revised effective date.

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10. Contact Us:

  • If you have any questions or concerns about our privacy policy or the handling of your personal information, please contact us at hello@byartos.com

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Note: This privacy policy is subject to change without prior notice.

PAYMENT METHODS

Convenience is key at By Artos. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, making it easy for you to complete your purchase securely. Additionally, we offer the flexibility of PayPal as a payment option, giving you peace of mind and convenience during checkout. Shop with confidence and ease knowing that your preferred payment method is accepted at By Artos.

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