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SHIPPING & RETURNS

SHIPPING POLICY

1. Shipping Methods and Rates:

  • We offer standard shipping for all orders. The carriers that we use depend on your shipping address. Shipping rates are calculated based on the weight of your order and your shipping address.

  • Expedited shipping options may be available at an additional cost depending on where in the world you are located.

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2. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.

  • During peak seasons or promotional periods, processing times may be slightly longer.

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3. Shipping Time:

  • Standard shipping typically takes 3-7 business days for delivery within the EU.

  • Delivery times for orders outside the EU may vary.

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4. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

  • You can track your order using the provided tracking number on the carrier's website.

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5. Shipping Restrictions:

  • We currently offer international shipping.

  • We are unable to ship to P.O. boxes. Please provide a valid street address for delivery.

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6. Shipping Delays:

  • While we make every effort to ensure timely delivery, unforeseen circumstances such as weather delays or carrier issues may cause shipping delays.

  • We appreciate your patience and understanding in such situations.

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7. Shipping Charges:

  • Shipping charges are non-refundable, except in cases where we have made an error in processing or shipping your order.

  • Any additional shipping charges incurred due to incorrect or incomplete address information provided by the customer will be the responsibility of the customer.

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8. Order Changes and Cancellations:

  • Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before completing your purchase.

  • If you need to make a change to your order, please contact our customer service team as soon as possible for assistance.

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9. Returns and Exchanges:

  • Please refer to our Returns & Exchanges Policy for information on returning or exchanging items purchased from our website.

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10. Contact Us:

  • If you have any questions or concerns about our shipping policy, please contact our customer service team at hello@byartos.com.

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Note: This shipping policy is subject to change without prior notice.

RETURN & EXCHANGE POLICY

1. Eligibility:

  • Due to the nature of our products being perishable food items, we can only accept returns or exchanges in the following cases:

    • The product received is damaged or defective.

    • The wrong item was shipped.

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2. Notification and Timing:

  • If you receive a damaged, defective, or incorrect item, please contact our customer service team within 48 hours of receiving your order to report the issue.

  • Requests for returns or exchanges made beyond this timeframe may not be accepted.

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3. Return or Exchange Process:

  • To initiate a return or exchange, please contact our customer service team at hello@byartos.com to request a return authorization.

  • Upon approval, we will provide you with instructions on how to return the item(s) to us.

  • Please ensure that the item(s) being returned are unused, unopened, and in their original packaging.

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4. Refunds or Replacements:

  • For damaged, defective, or incorrect items, we offer the following options:

    • Refund: We will issue a full refund to your original form of payment, including any shipping charges incurred.

    • Replacement: We will ship a replacement item to you at no additional cost.

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5. Non-Returnable Items:

  • For health and safety reasons, we cannot accept returns or exchanges on opened or partially used food products.

  • We do not offer returns or exchanges for items that have been tampered with or altered after delivery.

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6. Shipping Costs:

  • If you are returning an item due to our error (e.g., damaged, defective, or incorrect item), we will cover the cost of return shipping.

  • If you are returning an item for reasons other than our error, you will be responsible for the return shipping costs.

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7. Packaging and Handling:

  • Please ensure that returned items are securely packaged to prevent damage during transit.

  • We recommend using a traceable shipping method and obtaining a tracking number for your return shipment.

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8. Contact Us:

  • If you have any questions or concerns about our return and exchange policy, please contact our customer service team at hello@byartos.com

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Note: This return and exchange policy is subject to change without prior notice.

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